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Nine key points to remember when building customer relationships
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Building a relationship can be the make or break of any business, on the right are the nine principles that we believe are the ones you need to review within your business and ask yourself honest questions - just be prepared for the honest answers.
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Look for win/win solutions
Co-operation, not domination
Foster good communications
Aim for mutual understanding
Criticise - if you must - openly
Resolve personality conflicts
Foster realistic expectations